Terms & Conditions

The Roof & Gutter Cleaning Company (a trading name of TWCC Group Ltd) provides professional exterior cleaning for residential and commercial properties, including gutter clearance, roof cleaning and moss removal, uPVC fascia and soffit cleaning, and solar panel cleaning.

Most work is carried out safely from the ground using gutter vacuum systems and water-fed poles. Where access equipment is needed, we will discuss this with you as part of your quote.

We cover Berkshire, Hampshire and Surrey. If you are just outside these areas, please contact us — we will always tell you honestly whether we can help.

All quotes are free and without obligation. Prices are based on the type and size of your property, access, and the work required. Guide prices on this website are a starting point only — your confirmed price is given in your quote.

A quote is valid for 30 days. If anything about your property changes in a way that affects the work, we will discuss any price change with you before starting.

Roof cleaning and moss removal are always priced after a free roof survey, so we can assess the roof properly before quoting.

Unless agreed otherwise, payment is due on completion of the work. For commercial and planned maintenance work, we invoice after each visit and payment is due within 7 days of the invoice date.

We accept bank transfer and other standard payment methods. Details are shown on the invoice.

If you need to cancel or move a scheduled visit, please give us at least 24 hours' notice by phone or email. There is no charge for rescheduling with reasonable notice.

If we arrive and cannot access the property through no fault of our own, we may charge for the visit — but we will always try to contact you first and rearrange rather than charge.

Exterior cleaning works in most weather, but in high winds, heavy rain or other unsafe conditions we may need to move your appointment. If we do, we will rearrange at the earliest opportunity.

If you are not happy with any part of the work, tell us within 48 hours and we will return and put it right free of charge.

The quickest way to reach us is by phone on 07378 405 455 or by email at info@twccgroup.co.uk.

We take great care around your property, and any accidental damage or concern should be reported to us as soon as possible so we can put it right.

We cannot accept responsibility for pre-existing damage, or for defects that become visible as a result of cleaning (for example perished seals, loose tiles or cracked render that were already present).

We may update these terms from time to time. The current version is always available on this page.

If you have any questions about these terms, call us on 07378 405 455 or email info@twccgroup.co.uk. You can also use the enquiry form on our contact page.